The Fast Food Chain That's Most Likely To Get Your Order Wrong

Is there anything so profoundly irritating as your drive thru order being messed up? You get home with your meal, you unfurl the bag, and you find that your food was made all wrong... or, worse yet, items are missing entirely. It's a universal frustration. According to a speed and accuracy study carried out by Intouch Insight, some chains are much more likely to get your order wrong than others. KFC ranked last in 2024 a with disappointing accuracy score of just 81%. That means that almost one in five orders from the chicken giant will be wrong in some way. KFC did earn some points in the study for relatively quick service times — but we doubt that matters to folks who get an incorrect order.

KFC made news early in 2025 when it announced that it would be leaving Kentucky for Texas (in terms of its corporate headquarters, anyway). Now, we get more disappointing revelations from the Colonel in terms of KFC's likelihood to neglect our order. While the majority of consumers prefer a drive-thru versus having to park and order, inaccurate fast food presents a real problem. In an ideal world, when you pay good money for fast food (especially given how much those prices have increased in the past couple of years), you would get exactly what you ordered. KFC, it turns out, can't quite guarantee that experience.

"Anyone here that works at KFC, how do y'all mess up the orders so often?" asked a Redditor fed up with their chicken wing order being not only dry and tasteless, but wrong as well. Elsewhere on Reddit, another commenter concurred: "I swear to the Fried Chicken Gods I have an order accuracy rate of 50% — which means half the time I go to KFC they get something wrong in my order. Do I just have bad KFC luck or is this endemic?" 

"Every KFC location I went to always had something missing from my order," a Facebook user griped. "I learned to check the bag before I left, but it became so frustrating [...] that I stopped going there entirely." Meanwhile, on Quora, a post encapsulated the issue: "Every single time I go to KFC, they get the order wrong. How can a national company have such poor service and training?"

Nowadays, you may not be able to fill up on KFC's cheap Chicken Little sliders from the '80s, but you may want a bucket of fried chicken with mash and gravy. KFC's FAQ page on its website directs customers to an online contact form if they have issues with their mobile orders. Your best bet for a spot-on drive-thru order? Chick-Fil-A, the company that has a tropical-themed location, wins the accuracy wars at an impressive 92% correctness in 2024.